Business Immigration Client Support Specialist

• Work closely with attorneys, case managers/paralegals, data & reporting and other team members to coordinate quality assurance for overall immigration programs.
• Review caseload reports for paralegals and attorneys to ensure expected performance metrics are met for productivity and quality of work.  Work overseen will include a wide range of nonimmigrant, immigrant, and PERM applications for employment-based immigration matters. Help with caseload reassignments and setting of case priorities as necessary.
• Lead ongoing training initiatives for team members.  Act as team point of contact and knowledge resource to help answer questions and mentor junior team members.
• Help with triage and support of resolution of client case-related issues, escalating to attorney management team as necessary.
• Review all reporting for client(s).
• Drive client program improvement initiatives. Collect and maintain immigration documentation to ensure accurate tracking for case management system.
• Communicate extensively with corporate client management team, human resources, talent acquisition, managers, and foreign national employees regarding procedural and case processing updates and issues.
• Provide timely updates to internal and external stakeholders, including ad hoc reports, project updates, or specific case updates.
• Stay abreast of new immigration law regulatory, procedural and policy changes, and help keep team updated with ongoing training.
• Lead and support other projects as necessary.

• To support the health and safety of our teams and work spaces, we require employees to be fully vaccinated against COVID-19 or to have received an approved accommodation based on medical condition or sincerely held religious belief or practice, or as otherwise required by applicable law. Please let us know if you’d like to discuss the policy or available accommodations before proceeding with our recruitment process.
• Bachelor’s degree or equivalent experience.
• 8+ years of experience as a paralegal or in-house immigration specialist focused on high volume business immigration.
• Strong knowledge and skills related to nonimmigrant, immigrant and PERM processes.
• Strong training and mentoring skills.
• High attention to detail and issue spotting.
• Ability to ensure tasks are completed accurately and timely by others.
• Strong project management skills.
• Specific client experience a plus.
• MS Suite of products including Outlook, Excel and PowerPoint.  PowerBI and INSZoom a plus.

We are not working with outside recruiters for this position. 

Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Sick Time, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Teladoc (24/7 access to a doctor by phone or online video), Tuition Reimbursement and an Employee Assistance Program.