Site Support Specialist

• Windows OS and application software installation, repair and support.
• Imaging, deployment and support of desktops, laptops and peripherals including user profile provisioning.
• Hardware installation, repair and support including printers, conference room A/V equipment, wireless access points and server room equipment.
• Keeps accurate inventory of supported offices’ equipment.
• Troubleshooting network connectivity from desktop and laptop computers.
• Mobile device setup and support.
• Telephone administration, setup and support. Including moves/adds/changes.
• Provide excellent customer service and practice total contact ownership from acknowledgement to closure. Document problem description and resolution using ITSM system. Participate in ticket creation, escalation and follow-up.
• Keep current on the firm’s needs with regular communication with Office Administrator; be proactive in identifying technology solutions and preventing potential problems; act as the local office liaison and end-user advocate as it relates to technology.
• Work with other technology department teams including Service Desk, Endpoint Administration, Applications team and Infrastructure team.
• Consistently act in support of overall firm and department initiatives, goals and objectives.

• Four-year technical degree from an accredited college or university or equivalent work experience.
• Minimum of four years’ experience in a technical support position. Law firm experience a major plus.
• Working knowledge of Dell and Lenovo laptops and desktops, Microsoft Windows OS, Microsoft Office Suite, Document Management System, Mobile devices and enterprise network.
• Independent analysis and strong problem solving skills.
• Strong customer service and communication skills (face-to-face, phone and email).
• Law firm experience a major plus.
• Microsoft Office and Azure certifications preferred.
• Help Desk Institute, ITIL Foundation and CompTIA A+ certification preferred.
• Document Management System support experience a plus.
• SCCM experience a plus.
• Mobile Device Management experience preferred.

Please note, we are not working with outside recruiters for this position.

In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary range for this Colorado position is between $55,700 and $88,400.  Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. This position qualifies for the benefits below.

Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Sick Time, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Teladoc (24/7 access to a doctor by phone or online video), Tuition Reimbursement and an Employee Assistance Program.