In this podcast, shareholders Victoria Vish (Dallas) and Bethany Wagner (Pittsburgh) discuss how hospitality employers can effectively respond to workplace complaints when they are initially raised. They highlight the unique conditions in restaurants and hotels that can increase the risk of missteps, including late working hours, alcohol service, high employee turnover, and managers without proper training in investigations. Bethany and Victoria outline practical steps for handling initial complaints, including conducting prompt, thorough, and impartial investigations. They emphasize the importance of following up with the complainants and protecting against retaliation claims, citing examples from recent EEOC settlements. The speakers also address the role of AI in scheduling and employment decisions, concluding with key takeaways for establishing a defensible investigation process.
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Workplace Investigations in Hospitality: A Guide for Restaurants and Hotels on Handling Employee Complaints
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Practice Group
Workplace Investigations and Organizational Assessments
Our attorneys draw on investigation and litigation experience to navigate complex complaints. Knowing how issues will be evaluated by a trier of facts—a judge or jury—can be critical. Moreover, we assist employers in evaluating whether the attorney-client privilege applies to investigation communications.
Industry Group
Hospitality
Ogletree Deakins’ Hospitality practice is as diverse as the clients we serve. From bed-and-breakfast inns to destination resorts, and from fast casual restaurants to fine dining concepts, we understand our clients’ needs and challenges and share their commitment to providing exceptional quality, service, and value.