Navigating Customer Refusals to Wear Face Coverings and Masks

As more businesses reopen, they are encountering new challenges related to serving customers and keeping their employees safe. For retail, hospitality, and other customer-facing businesses, compliance with myriad state and local face-covering mandates is a top priority. At the same time, they must determine how to serve customers who cannot or simply refuse to wear face coverings. In this webinar, the speakers will discuss the various state and local face-covering mandates, and will offer tips for businesses to navigate the difficult practical and legal issues that arise for customers and employees alike under the Americans with Disabilities Act and workplace safety and health laws.